Responsible Gambling

Gambling should always be an enjoyable and entertaining activity. We are committed to promoting responsible gambling and ensuring that our players have access to the tools and support they need to stay in control. If you ever feel that gambling is no longer fun or is causing harm to you or those around you, please take advantage of the resources and tools available on this page. Your wellbeing is our highest priority.

Signs of Problem Gambling

It can sometimes be difficult to recognise when gambling has become a problem. The following warning signs may indicate that you or someone you know needs help:

• Spending more money on gambling than you can afford to lose
• Chasing losses by continuing to gamble in an attempt to win back money
• Neglecting work, family, or personal responsibilities due to gambling
• Feeling anxious, irritable, or restless when not gambling
• Borrowing money or selling possessions to fund gambling
• Lying to friends or family members about your gambling habits
• Using gambling as a way to escape stress, anxiety, or depression
• Experiencing difficulty controlling, reducing, or stopping gambling
• Gambling with increasing amounts of money to achieve the same level of excitement
• Neglecting your own physical or mental health as a result of gambling

Self-Exclusion Tools

We provide a range of self-exclusion and account management tools to help you stay in control of your gambling. These tools are designed to give you the power to set limits and take breaks whenever you feel it is necessary.

• Deposit Limits: Set daily, weekly, or monthly limits on the amount of money you can deposit into your account.
• Loss Limits: Restrict the maximum amount you are able to lose within a specified time period.
• Session Time Limits: Control how long you are able to spend gambling in a single session.
• Reality Checks: Receive regular on-screen reminders of how long you have been playing.
• Cool-Off Periods: Take a short break from gambling by temporarily suspending your account for a set period of time.
• Self-Exclusion: Permanently or indefinitely exclude yourself from our platform if you feel you need a longer break from gambling.

To activate any of these tools, please visit your account settings or contact our customer support team directly. All requests are processed promptly and confidentially.

Helpful Resources

If you are concerned about your own gambling or that of someone close to you, the following organisations offer free, confidential advice and support. Reaching out is a sign of strength, and help is always available.

• BeGambleAware - BeGambleAware provides free information, advice, and support for anyone affected by problem gambling. Their website includes a helpline, live chat, and a wide range of self-help resources.
• GamCare - GamCare is a leading provider of support, information, and counselling for anyone affected by problem gambling in Great Britain. They offer a National Gambling Helpline, online forums, and treatment services.

Remember, gambling should be fun. If it stops being enjoyable, please seek help immediately. You are not alone, and support is available 24 hours a day, 7 days a week.